Car Rental Reservation Policies

Rates listed on the website are valid on the date the reservation inquiry is made and are subject to change without notice. Published rates are not guaranteed until payment is received. All reservations are subject to availability. Confirmation numbers will not be issued until payment has been received in full.

When you make a reservation you must provide written or verbal authorization to charge your credit card. By authorizing the charge you acknowledge our Reservation and Payment Policies, Cancellation Policies and Disclaimer. Changes to existing reservations are subject to availability and necessary rate adjustments.

You can make the reservation up to one day (1) prior to your arrival but you must be aware that cancellation policies will apply.
Print out of your reservation voucher and present it when you check in for your reserved service.

Cancellation Policy (Applies for any service)

• - Cancellations made four (4) days or more prior the arrival date (shuttle, tour or hotel) are subject to a 10% cancellation charge.
• - Cancellations less than tree (3) days before the arrival date (shuttle, tour or hotel) will be charged in full.
• - Changes made less than two (2) days before the arrival date (shuttle, tour or hotel) will have an additional charge. For modifications or updates, you must contact our reservations department by phone, email or chat at least 2 days in advance. Drivers are not responsible for notifications or modifications to reservations.
• - There are no refunds for "no shows" on the day that service (shuttle, tour or hotel) is scheduled.

Payment Policies

We gladly accept several Credit Cards via PayPal (VISA, MasterCard, American Express, Discover, Bank of America, etc…).

Your reservation will be charged in full to your credit card upon receipt.
The name that WILL appear on your bank statements is: "PAYPAL*CANCUNTRANS".

Rates shown in US dollars will be charged in US.

General Information

Cancun Airport Transportation provides private Transportation Service from the Airport to the Hotels and back in its own licensed vehicles which possess an insurance to cover all its passengers.

Transportation from the Cancun Airport to Hotels in Cozumel is actually provided to the Ferry in Playa del Carmen, we do not operate in the Cozumel Island.

Transportation from the Cancun Airport to Hotels in Isla Mujeres is actually provided to the Ferry in Puerto Juarez, Cancun, we do not operate in Isla Mujeres.

Car Seats are provided upon availability with no extra charge. Cancun Airport Transportation is in no way obligated to provide this service.

Cancun Airport Transportation is an intermediary between the client and the service providers listed on the website like Transportation and Tours. As such, Cancun Airport Transportation creates the necessary commercial connections in compliance with its own service and quality standards to provide services of ground transportation. Only the most reputable suppliers are selected for this purpose, however Cancun Airport Transportation cannot be held liable for their acts, omissions, wrongdoings or negligence on their part. Transportation services are subject to the conditions set by the suppliers, and their liability may, in turn, be limited by their tariffs and conditions of service. Cancun Airport Transportation acts only in its role of intermediary for the client and service provider and does not retain any legal authority or control over the service provider´s personnel, assets, operation and/or property.

Cancun Airport Transportations declares:

• 1. Photographic material published on its website is intended to render a general description of the service in question and by no means can be guaranteed that the service will be supplied exactly as depicted.
• 2. Descriptions of services are regularly updated to maintain an accurate description. However, Cancun Airport Transportations cannot be held accountable for variations occurring upon your arrival.
• 3. Cancun Airport Transportations reserves the right to deny services to any client at any given moment if and when it considers convenient to do so.
• 4. Any claim or notice that the client should present about the services received must be submitted in writing within 30 (thirty) days from last day of travel.

Limitations of Liabilities

Cancun Airport Transportation will not assume liability for any claims, costs or expenses arising from injury to the client or third parties, accident, loss of life, loss or damage to personal property, lack of enjoyment, upset, disappointment, anguish, distress or frustration be it mental or physical resulting from the following:

• 1. Acts or omissions caused by any party and its employees other than Cancun Airport Transportation.
• 2. Illness, theft, labor disputes, mechanical failures, quarantine, government actions, weather or any other circumstance beyond direct control of Cancun Airport Transportation.
• 3. The client´s failure to obtain the required travel documentation including but not limited to, passport, visas and certificates, in which case no refund will be granted.
• 4. The client´s failure to comply with travel instructions including, but not limited to, flight schedules, hotel check-in and check-out dates and times, and voucher redemption policies.
• 5. Changes to or cancellation of the travel services offered for any reason. Cancun Airport Transportation reserves the right to cancel or change the travel services at its discretion, but will attempt to substitute the cancelled service with comparable ones. If a reservation must completely be canceled, Cancun Airport Transportation liability will be limited to a refund of money paid to Cancun Airport Transportation.
• 6. A full refund will not be granted by Cancun Airport Transportation in situations when a service must be interrupted, postponed or cancelled for reasons beyond its control (force majeure including inclement weather, hurricanes, earthquakes, strikes, war, acts of terrorism, etc.), circumstances under which Cancun Airport Transportation is not allowed to obtain full refund from service operators according to specific contract terms. Cancun Airport Transportation will be entitled to up to a 10% retention upon the total amount paid by the client for his/her reservation to cover bookkeeping and administrative costs.